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Through Disposition No. 954/2025, published in the Official Gazette on 4 September 2025 ("Disposition"), the Undersecretariat for Consumer Protection and Fair Trade ("Undersecretariat") updated the regulatory framework applicable to terminating contracts entered into remotely and through e-commerce.
The Undersecretariat unified existing regulations aimed at protecting consumers in remote contracting and e-commerce. The aim of this regulatory unification is to make it easier for suppliers to understand and comply with the rules, while also helping consumers become more aware of their rights and how to exercise them.
The Disposition’s key aspects include the following:
The Disposition, which entered into force on the date of its publication in the Official Gazette, repealed Resolution Nos. 316/2018 and 424/2020.
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