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The Mexican Social Security Institute (IMSS) has launched a survey program with the stated objective of measuring the satisfaction of the user population (employees and former employees) and the quality of IMSS services, according to IMSS’ press releases. From the questions posed in the survey, which is distributed to employees and former employees, it is clear that IMSS also seeks to verify the level of compliance with employer obligations in social security matters.
The survey is sent personally by e-mail from the address dir.encuesta.@imss.gob.mx to each employee or former employee so that they can respond directly and confidentially to a list of questions related to the registration of the employees with the mandatory social security system, the integrated or consolidated daily salary used by the employer for the payment of worker-employer contributions to the IMSS, and the evaluation of IMSS services.
Employers should:
The questionnaire is answered online, requiring respondents to choose from pre-populated answers for some questions and to provide specific information for others.
Its content is as follows:
We believe that this may be an audit tool. Our Labor and Compensation Practice Group will be able to assist you with any questions or review processes that may result from IMSS in relation to this matter.
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