Mexico: Mexican Institute of Social Security - Survey Program

In brief

The Mexican Social Security Institute (IMSS) has launched a survey program with the stated objective of measuring the satisfaction of the user population (employees and former employees) and the quality of IMSS services, according to IMSS’ press releases. From the questions posed in the survey, which is distributed to employees and former employees, it is clear that IMSS also seeks to verify the level of compliance with employer obligations in social security matters.

The survey is sent personally by e-mail from the address dir.encuesta.@imss.gob.mx to each employee or former employee so that they can respond directly and confidentially to a list of questions related to the registration of the employees with the mandatory social security system, the integrated or consolidated daily salary used by the employer for the payment of worker-employer contributions to the IMSS, and the evaluation of IMSS services.


Contents

Recommended actions

Employers should:

  • Communicate to their employees about the IMSS Survey Program and inform them that they may receive the survey.
  • Inform employees that responding to the survey is optional.
  • Explain to employees that if they wish to respond to the survey, the company is in the best position to provide employees with the information to answer the survey questions correctly.
  • Designate a person from the company to provide uniform information to employees who are completing the survey.
  • If applicable, keep a record of the information provided to employees to complete the survey.

In detail

The questionnaire is answered online, requiring respondents to choose from pre-populated answers for some questions and to provide specific information for others.

Its content is as follows:

  1. In August 2021, did you have a job? [Yes / No]
  2. Do you still have that job? [Yes / No]
  3. In that job did your employer have you registered with the IMSS. [Yes / No / Don't know]
  4. Did your employer report to IMSS the salary you were actually paid? [Yes / No / Don't know]
  5. In the last three years (2019-2021), were you fired from any job? [Yes / No]
  6. Approximately how many employees worked at the same facility where you work or worked at your last job? [ State number of employees ]
  7. How often were you paid your salary? [Daily / Weekly / Bi-weekly / Monthly / None of the above]
  8. What is or was your last monthly salary in pesos? [ State amount in pesos ] 
  9. What do you think was the monthly salary that your employer reported to IMSS? [ State amount in pesos]
  10. How many employees of your company do you think are registered before the IMSS? [ Zero / From 1 to 10% / From 10% to 25% / From 25% to 50% / From 50% to 75% / From 75% to 99% / All ] 
  11. What do you think are the benefits of being registered with IMSS? (check all that apply) [ Christmas bonus payment / Disability and occupational risk insurance / Medical care / More vacations / Automatic retirement savings ]
  12. Did you know that by being registered before the IMSS you are entitled to disability and occupational hazard insurance, which covers accidents, general and work-related illnesses, and that this payment is proportional to the salary that your employer reports to the IMSS? This means that if your employer reports a lower salary to the IMSS, you would be entitled to a smaller amount. [Yes / No]
  13. Did you know that part of the salary your employer reports to the IMSS is saved for you in a retirement account, and if your employer reports less salary to the IMSS, then you will have fewer savings? [Yes / No]
  14. If you did not have IMSS, what amount would you be willing to pay per year to be registered with IMSS and have access to medical care and disability insurance for one year? [ Set amount in pesos ] 
  15. Would you prefer not to have IMSS and have your salary increase 10% or to have IMSS? [Not having IMSS and having my salary increase 10% / Having IMSS ]
  16. From 0 to 10, where zero is very poor quality and 10 is very good quality, how would you rate IMSS medical services? [ Give a rating from 0 to 10 ] 
  17. In the last 12 months, have you used IMSS medical services? [Yes / No]
  18. In the last 12 months, did you use a private (non-IMSS) medical service? [Yes / No]

We believe that this may be an audit tool. Our Labor and Compensation Practice Group will be able to assist you with any questions or review processes that may result from IMSS in relation to this matter.


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