Mexico: Mexican Institute of Social Security - Survey Program

In brief

The Mexican Social Security Institute (IMSS) has launched a survey program with the stated objective of measuring the satisfaction of the user population (employees and former employees) and the quality of IMSS services, according to IMSS’ press releases. From the questions posed in the survey, which is distributed to employees and former employees, it is clear that IMSS also seeks to verify the level of compliance with employer obligations in social security matters.

The survey is sent personally by e-mail from the address to each employee or former employee so that they can respond directly and confidentially to a list of questions related to the registration of the employees with the mandatory social security system, the integrated or consolidated daily salary used by the employer for the payment of worker-employer contributions to the IMSS, and the evaluation of IMSS services.


Recommended actions

Employers should:

  • Communicate to their employees about the IMSS Survey Program and inform them that they may receive the survey.
  • Inform employees that responding to the survey is optional.
  • Explain to employees that if they wish to respond to the survey, the company is in the best position to provide employees with the information to answer the survey questions correctly.
  • Designate a person from the company to provide uniform information to employees who are completing the survey.
  • If applicable, keep a record of the information provided to employees to complete the survey.

In detail

The questionnaire is answered online, requiring respondents to choose from pre-populated answers for some questions and to provide specific information for others.

Its content is as follows:

  1. In August 2021, did you have a job? [Yes / No]
  2. Do you still have that job? [Yes / No]
  3. In that job did your employer have you registered with the IMSS. [Yes / No / Don't know]
  4. Did your employer report to IMSS the salary you were actually paid? [Yes / No / Don't know]
  5. In the last three years (2019-2021), were you fired from any job? [Yes / No]
  6. Approximately how many employees worked at the same facility where you work or worked at your last job? [ State number of employees ]
  7. How often were you paid your salary? [Daily / Weekly / Bi-weekly / Monthly / None of the above]
  8. What is or was your last monthly salary in pesos? [ State amount in pesos ] 
  9. What do you think was the monthly salary that your employer reported to IMSS? [ State amount in pesos]
  10. How many employees of your company do you think are registered before the IMSS? [ Zero / From 1 to 10% / From 10% to 25% / From 25% to 50% / From 50% to 75% / From 75% to 99% / All ] 
  11. What do you think are the benefits of being registered with IMSS? (check all that apply) [ Christmas bonus payment / Disability and occupational risk insurance / Medical care / More vacations / Automatic retirement savings ]
  12. Did you know that by being registered before the IMSS you are entitled to disability and occupational hazard insurance, which covers accidents, general and work-related illnesses, and that this payment is proportional to the salary that your employer reports to the IMSS? This means that if your employer reports a lower salary to the IMSS, you would be entitled to a smaller amount. [Yes / No]
  13. Did you know that part of the salary your employer reports to the IMSS is saved for you in a retirement account, and if your employer reports less salary to the IMSS, then you will have fewer savings? [Yes / No]
  14. If you did not have IMSS, what amount would you be willing to pay per year to be registered with IMSS and have access to medical care and disability insurance for one year? [ Set amount in pesos ] 
  15. Would you prefer not to have IMSS and have your salary increase 10% or to have IMSS? [Not having IMSS and having my salary increase 10% / Having IMSS ]
  16. From 0 to 10, where zero is very poor quality and 10 is very good quality, how would you rate IMSS medical services? [ Give a rating from 0 to 10 ] 
  17. In the last 12 months, have you used IMSS medical services? [Yes / No]
  18. In the last 12 months, did you use a private (non-IMSS) medical service? [Yes / No]

We believe that this may be an audit tool. Our Labor and Compensation Practice Group will be able to assist you with any questions or review processes that may result from IMSS in relation to this matter.

Copyright © 2024 Baker & McKenzie. All rights reserved. Ownership: This documentation and content (Content) is a proprietary resource owned exclusively by Baker McKenzie (meaning Baker & McKenzie International and its member firms). The Content is protected under international copyright conventions. Use of this Content does not of itself create a contractual relationship, nor any attorney/client relationship, between Baker McKenzie and any person. Non-reliance and exclusion: All Content is for informational purposes only and may not reflect the most current legal and regulatory developments. All summaries of the laws, regulations and practice are subject to change. The Content is not offered as legal or professional advice for any specific matter. It is not intended to be a substitute for reference to (and compliance with) the detailed provisions of applicable laws, rules, regulations or forms. Legal advice should always be sought before taking any action or refraining from taking any action based on any Content. Baker McKenzie and the editors and the contributing authors do not guarantee the accuracy of the Content and expressly disclaim any and all liability to any person in respect of the consequences of anything done or permitted to be done or omitted to be done wholly or partly in reliance upon the whole or any part of the Content. The Content may contain links to external websites and external websites may link to the Content. Baker McKenzie is not responsible for the content or operation of any such external sites and disclaims all liability, howsoever occurring, in respect of the content or operation of any such external websites. Attorney Advertising: This Content may qualify as “Attorney Advertising” requiring notice in some jurisdictions. To the extent that this Content may qualify as Attorney Advertising, PRIOR RESULTS DO NOT GUARANTEE A SIMILAR OUTCOME. Reproduction: Reproduction of reasonable portions of the Content is permitted provided that (i) such reproductions are made available free of charge and for non-commercial purposes, (ii) such reproductions are properly attributed to Baker McKenzie, (iii) the portion of the Content being reproduced is not altered or made available in a manner that modifies the Content or presents the Content being reproduced in a false light and (iv) notice is made to the disclaimers included on the Content. The permission to re-copy does not allow for incorporation of any substantial portion of the Content in any work or publication, whether in hard copy, electronic or any other form or for commercial purposes.